Smoky Cabins Vacation Rentals
Cabin Rentals In The Great Smoky Mountains
(877) 766-5915  |  Townsend, Tennessee  |  reservations@smokycabins.com

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Smoky Mountain Cabin Rental Rules - Guest Agreement | Site Map

Please read the following rules & regulations of Smoky Cabins before you make your reservation.  The guest is responsible for knowing the rules and regulations and adhering to them.

Introduction - All properties are privately owned and furnished by the homeowners of the cabins. All cabins, chalets and cottages have the basic amenities such as fully equipped kitchens.

Parties - No loud or house parties are allowed in any of the cabins. If you are found to be having a loud/house party, you will be asked to evacuate the cabin immediately with no refund of rental premium.

Refusal - We have the right to refuse to rent our cabins to any guest at any time.  We reserve the right to cancel a reservation at any time.

Basic Amenities - Heat and A/C, Stove, refrigerator, microwave, toaster, coffee maker, dishes, flatware, utensils, pots and pans, color TV/VCR, fire and smoke detectors, towels, pillows and bed linens, washcloths and bath mats and blankets. Each Unit also has a starter supply of bar soap, dish soap, toilet paper and paper towel. 

Guests Should Supply - Items that the quest will need to supply will be, Charcoal for the grill, fire starter or kindling, iron & ironing boards, extra blankets, cribs and foil, plastic wrap and laundry soap, coffee filters and condiment. 

Decorations - Some of our units are decorated for the holidays, but not all. Guest may put up Christmas trees during their stay only if they are artificial. Guest must properly dispose of all decorations upon departure. 

Reservations - Reservations may be made up to one year in advance. The day you make reservations, your deposit is due either by Visa, Discover or Master Card or you have 7 days to mail in a check or money order. The deposit is 1/3 of the total. The balance is due at least 14 days (two weeks) before your arrival date, either by Visa or Mastercard, Discover or money order. No personal checks will be taken less then 14 days of your arrival date. There will be a $25.00 dollar service charge will be added to any returned checks. Your reservations can either be made by calling our office or making reservations on line. 

Privacy Policy - We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.

Security Policy -Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet."

Cancellation Policy - Due to holding these accommodations and in consideration of the fact that we did not rent this unit or these dates to others, we cannot return any payments unless you cancel 30 days prior to your arrival date (30 days). If you cancel and the date is greater then (30 days) from your arrival date we will refund your deposit, less our administration fee of $50.00. If you cancel less then 30 days to your arrival day, you forfeit all monies, unless we can rent out the cabin that you reserved. If we do, we will send you a refund of your deposit minus the cancellation fee of $50.00. 

Rescheduling - If you need to reschedule your reservations, it must be done greater then 14 days before your arrival date and you will only be charged a $15.00 dollar transfer fee. Any changes that are made to your reservations will be a $15.00 dollar administrated fee. 

Security and Damage Deposit - When you make your reservations and you do not use a credit card, then on arrival you will have to put a cash security/damage deposit down. The amount will vary depending on which cabin or chalet your reserve. After check out and your unit has been inspected and nothing found missing or damaged or extra cleaning needed, then your money will be returned to you within 14 days. 

Cleaning Fee - We do charge a minimal cleaning fee of $25.00 per cabin. Between each guests stay, we have all of your linens sanitized for germ killing and cleanliness, sterilize the hot tubs, Jacuzzi's, bathrooms, floors and kitchens.

Check-In and Late Arrivals -  Our check in begins at 3:00pm each day.  If you would like to try to check in early to the cabin, please call the day before you arrive to check if the unit will be ready.  If your unit will be ready for early check in we will allow you to check in early. 

Checkout - Checkout is a 11:00 AM; if you check out later then you will be charged $100.00 minimum for a late check out. No late checkouts are allowed unless you have permission from the office.  If you lose your key, there will be a $10.00 dollar key fee. 

Cleanup for Checkout - When you are ready to leave please put all dirty towels in the bathtub or shower and all the dishes you used are to be cleaned and put back up. Housekeeping will do the rest. If you moved any furniture, then you must move it back where it was. If you disconnected our TV cables to play games, then you must connected the TV and cable cords back. If you do not and we have to send out a TV repairman to hook back up the TV to cable or satellite to get the TV to work then you will be charge for the service call of $50.00. We are sorry you have to leave, but have a safe trip home and hope to see you again. 

Garbage - Please place all garbage during your stay in the bags provided. Upon leaving, please place the BAGGED garbage in the trash receptacle outside. Please be aware that there are wild animals in the area and that if the garbage is left outside of the receptacle, the animals (bear, raccoon, bobcats) will tear it open and leave it everywhere. Also, the garbage man will only pick up bagged trash. Please be mindful of this and only put BAGGED trash in the garbage receptacles.

Linens - All of our rentals are equipped with fresh linens for your stay. We do not have daily housekeeping for our rentals and ask that should you need more linen during your stay that you wash them using the washer and dryer in the unit. For units Without washer and dryers we will supply more linen to accommodate the guest. You may call us at 448-6842. 

Pets - Some of our units are pet friendly and do require a minimal pet charge. All pets have to be 10 pounds or under. Guests staying in our cabins are responsible financially for any and all damages and the following guidelines must be followed: Pets must be treated for fleas before arriving to the cabin, Pets must not be left in cabin alone unless crated, Pets must not be allowed to get up on the furniture (If we find pet hair on our furniture, you will be charged $10.00 for each quilt/comforter/sofa that must be cleaned to remove the pet hair.)

Hot Tubs/Pools/Saunas/Spas - When using hot tubs, pools, Saunas and Spas, please remember there is certain health risk that is associated with these facilities. It is the responsibility of the registered guest to inform anyone using these facilities during the term on the stay of the potential hazards. The cabins and chalets homeowner association maintains all seasonal swimming pools. Our housekeepers drain, sanitize, refill and replenish chemicals in all hot tubs prior to your arrival. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND OR SIT ON HOT TUB COVERS, they will break and you may be charged up to $300.00 for replacement. Remember when not using the hot tub, leave cover on so hot tub will stay warm. If you have any questions on how to operate the hot tub, please call during office hours for assistance. 

Insects – While all units are sprayed monthly by a professional pest control company - wasps, ladybugs and other insects sometimes affect rental units. We are in the Great Smoky Mountains and sometimes we have unwanted little guest that might decide to visit you and your family. 

Maintenance - When you arrive and find something is not working, please notify the office ASAP! We do everything to keep all equipment in good working order. If something is not working properly, we will do our best to get it up and running for your stay. Upon your arrival we will give you an after hour emergency number. If you call after hours to report something and it is a true emergency then you will be contacted back ASAP, if it is not a true emergency and it can wait to business hours, then you will not be called back till the following day. 

Fireplaces - Most of our units have either gas burning fireplaces or wood burning. All fireplaces are useable from October to the first of April. No foreign materials are to be burned in gas fireplaces. 

Telephone Service and Internet - Most of our units have normal telephone service, you must use a calling card or 1-800-COLLECT to make long distance calls. All local calls are free. In order to use Internet service, your Internet provider must have local Knoxville area access numbers. Please check with your Internet provider prior to leaving home. 

Lost and Found -  Smoky Cabins is not responsible for personal property left after your departure. If you find you have left something, please call the office and we will try to locate it for you and return it COD to you. 

Television, Stereo and CD/DVD Players - All of our units are privately owned and the homeowners chose the level of TV service, which may consist of (satellite, cable, or antenna). Premium channels are typically not available in most areas. If your cabin has cable, then you will be able to get local channels, if your cabin has satellite, then you will not be able to get local channels. Most of our cabins have satellite, because that is all that is available in the location of the cabin. Smoky Cabins is not responsible for TV reception or operation. Not all units have CD/DVD or stereos. 

Refunds - No refunds will be given due to inclement weather, malfunctions in equipment (i.e. hot tubs, saunas, Jacuzzis, television, stereos or VCR) IF a problem happens with the equipment then we will get it fixed ASAP! There will be NO refund for early departure for any reason. 

Weather - Weather changes fast in the Smoky Mountains. Please plan your trip according to the weather. We recommend chains and/or four wheel drive vehicles during the winter months (November to April) No refund will be given due to weather conditions. Some roads are bad during snowy weather and Smoky Cabins reserves the right to move your reservation to a better location. 

All of the rentals are privately owned units; neither the owner nor Smoky Cabins is responsible for any accidents, injuries or illnesses that occur while the premises or its facilities. Nor is Smoky Cabins or the Private Homeowners responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guest are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises. We hope you enjoy your stay with Smoky Cabins will be comfortable and enjoyable! 

Call us at 865-980-0082 - local or cell phones

1-877-smoky15 - Toll Free

Info@smokycabins.com